[ays_quiz id='34']
CUSTOMER SERVICE ITI MOCK TEST EMPLOYABILITY SKILLS ELECTRICIAN 1ST YEAR EMPLOYABILITY SKILL (1st year) : CUSTOMER SERVICE 1 / 24 Sales person tells the customer 'the offer exists today only'. This sales technique is called _____ Lock down Question Close down Now or never closes 2 / 24 Closing sales technique is an essential skill for a _____. Clerk Manager Child Sales person 3 / 24 Smitha needs to sell a mobile phone. She is writing down the advantages and benefit of the different phones. She is writing ____. FAB statement Service Benefits None 4 / 24 A person who buys a product is a ________. Servicer Student Customer Seller 5 / 24 A dissatisfied customer means _____ Old customer Unhappy customer Beautiful customer Happy customer 6 / 24 Service given to the customer before, during or after a purchase is ____. Auto Service Management Service Customer service None 7 / 24 Probing for customer needs means _____. To give discount To ask customers what they need Get angry with the customer To celebrate with customers 8 / 24 Growth of business is based on how you _____ customers . Help customers Talk to customers Take feedback from customers All of the above 9 / 24 Caring for customers is key to growing your business. What does this mean? Care for keys Don't care for market Care in hospital Care for what customers want 10 / 24 A customer who buys a product for the first time is ____. Vendor Bargaining customer Researching customers New customers 11 / 24 Harish has taken up his family business of ironing clothes. His customers are not happy with the service. What should Harish do to make his business better? Change the business Show Answer Give better customer service Increase the cost Stop the business 12 / 24 Simple selling techniques every salesperson should know and practice are ____. Buying Lying Cross selling Customer 13 / 24 Ravi has a customer who bargains a lot. Customer wants to buy a dress which costs 500 rupees. But customer wants to pay only 300 rupees. What should Ravi do? Do nothing Talk to the customer and sell the dress for 400 rupees Give the dress for 300 rupees Tell the customer to go away 14 / 24 Sudha buys vegetables from Karthik's shop. She is happy about the quality and pricing goods. She can help Karthik's business improve by ______. Buying vegetables in other shop Hating Karthik Watching the shop Sharing good words about the shop 15 / 24 FAB means ____ Festival, Adventure, Behalf Five, Advertisements, Boards Features, Advices, Benefits Features, Advantages, Benefits 16 / 24 Loyal Customers are those who ____ New customers Ask for more discount Hate the shop Keep coming back to the same shop 17 / 24 Pushpa and Kavya have opened a shop for baby clothes in Bangalore and Chennai. Bangalore outlet is gaining more popularity and profit? How is it? Good customer relationship in Bangalore shop No reasons Chennai is very hot There are more babies in Bangalore 18 / 24 A hotel asked its customers to fill customer satisfaction survey. What are they trying to do? Promotion Advertisement Take customer feedback Sell more hotels 19 / 24 Swati needs to sell a laptop. She can use the _____ technique to sell it. Corel draw Python TAB FAB 20 / 24 ______good and services is the right way to make profits. Practising Selling Studying None 21 / 24 Customers sharing their experience and opinion about a product is called ____. Customer ID Customer Customer feedback Customer Support 22 / 24 ____is a way to understand the customer's needs and emotions by asking Question. Understanding Explaining Probing Apologize 23 / 24 Meena sells milk packets. One day, she got a dissatisfied (unhappy) customer because the milk was spoilt. What should Meena NOT do now? Get angry with the customer Show Answer Make sure the customer is happy Quickly give another packet of milk Say sorry to the customer 24 / 24 Tapsi is at a clothes shop to buy a gift for her friend. She is unable to choose the proper clothes. The salesperson can help her by asking _____ . Closed Question Probing Question Open Question All of them Your score isThe average score is 0% 0% Restart quiz