Refund and Return Policy
Introduction
At DV Digital, we strive to ensure that our customers are satisfied with their purchases. This Refund and Returns Policy outlines the conditions under which refunds and returns are accepted.
Refund Policy
Eligibility for Refunds:
Refunds are granted under the following conditions:
- Downloadable software products.
- Online courses and digital marketing resources that have not been accessed.
- Items that are unused and in their original condition.
Non-Refundable Items:
- Downloadable software products.
- Online courses and digital marketing materials that have been accessed.
- Gift cards.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
How to Request a Refund:
- Contact our customer support at WhatsApp Number with your order details and reason for the refund request.
- Our team will review your request and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Returns Policy
Eligibility for Returns:
Returns are accepted under the following conditions:
- Returns must be initiated within 30 days of the purchase date.
- Items must be unused and in the original packaging.
- Proof of purchase is required.
Non-Returnable Items:
- Downloadable software products.
- Online courses and digital marketing materials that have been accessed.
- Gift cards.
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
How to Return an Item:
- Contact our customer support at WhatsApp Number to initiate a return.
- Once your return is approved, we will provide instructions on where to send the returned item.
- You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at WhatsApp Number.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at our WhatsApp Number.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
at our WhatsApp Number.